June, smart saving

This privacy statement applies to the website and all June activities. We value your privacy and act according to Belgian Privacy Law. In this Privacy Statement you will read how and why June will collect and process your personal data.

By using our website, products and services you agree with the way we collect and process this information, as described further in this privacy statement. If you have any questions, you can contact our customer service through the channels mentioned on our website.

What data will we gather?

June, word & image brand of Smart Utility NV, will gather personal data through the website and the smart meter readers. Specifically this will be data which you enter yourself through the several pages on our website. We receive this data through your use of our website, products and services. Additional personal data will come from information you provide through other channels, such as through telephone, answering machine or contact form.

Why do we gather this information?

June collects data for the following purposes:

• To review and accept a client and to establish and carry out agreements with clients.
• To take measures that precede the agreement with the client and which were implemented at the request of the client.
• To achieve cost efficiency through a better prediction of energy needs
• Customer management, among others invoicing and supplying information about energy consumption
• To process data for (direct) marketing purposes (e.g. for relevant June products) and for the benefit of management information, the development of products and services and to determine general strategy and policy.
• Management of disputes, questions and complaints
• To conduct analyses of personal and consumption data for statistical purposes, such as usage history per supplier, achieved savings, analysis of website visits and the effect of cost saving measures
• To promote and provide new energy services
• Consultancy on investments in energy efficiënt solutions
• Market research to improve our services and products

Who will process this data?

Only June (word & image brand of Smart Utility NV, Kronenburgstraat 14-16, 2000 Antwerp, Belgium) will process and receive this data, though June can appoint partners who will collect and process your data. These partners may be: corporations affiliated with Smart Utility NV, our call centers, our commercial intermediaries, the relevant government authorities and other partners. These people will only have access to personal data that is strictly necessary for the performance of their duties.

Your rights

You have the right to request insight into which personal data is at our disposal and to have this data deleted or corrected, free of charge. You can do this via the channels mentioned on our website. Through the same communication channels on our website you may also protest the processing of your personal data for the purposes of promotional campaigns concerning products and services of June and her partners (in a direct marketing context), free of charge.

Use of cookies

We use cookies to help us offer our services. This is a small text file that is sent to your computer when you visit a website. Cookies can store user preferences and other information and are meant to make visiting the June website more convenient for you. We use cookies for the following activities:

• To inform you as best as we can about our products and services. This way you will see information that is most relevant to you.
• To request earlier preferences
• For research purposes, to optimize the website and to make the website more user-friendly

By using our website you agree to the use of cookies in accordance with this Privacy Policy.

1. Definitions

Energy Agreement: the Agreement for supplying electricity and/or natural gas, which June negotiates with an energy supplier who is active in the region of the Client’s place of residence, on behalf of and for the account of the Client.
Agreement: the whole of (a) authorization (b) the special terms and conditions
Smart meter reader: the whole of a reading module and a communication module, along with the related firmware of these modules
Receipt: the date of dispatch
June: the word mark and logo of Smart Utility NV, with registered office at Kronenburgstraat 14-16, 2000 Antwerp, Belgium and registered in the Database of Enterprises under enterprise number 0644.416.035
Authorization: the power of attorney with which the Client authorizes June to act on their behalf and for their account, as stated in the authorization form.

2. Start and duration of the Agreement

2.1. The Agreement shall enter into force after the withdrawal period expires. The withdrawal period is 14 days starting from the day after signing the Agreement. Should the Client exercise this right, the Client will notify June through the standard form, which you can find on the website under Frequently Asked Questions (www.june.energy/faq) or annexed to these terms & conditions. The Client can also make his decision known via a different unequivocal statement. The sums June has already received during the withdrawal period will be immediately reimbursed to the Client.

2.2. June may refuse the Agreement if i) the Client has a budget meter, ii) the Client has a digital meter, installed by his distribution grid operator

2.3. The Agreement is entered into for an unlimited period of time.

3. Services of June

3.1. Entering into energy agreements and guaranteed savings: June enters into an energy agreement with an energy supplier who is active in the region of the Client’s place of residence, on behalf of and for the account of the Client. Herein June offers guaranteed savings to the Client, as stated in article 5 and provided its conditions are met.

3.2. Monitoring energy: June monitors the Client’s electricity and/or natural gas consumption through a smart meter reader, which is to be placed upon the electricity and/or natural gas meter by the Client, in accordance with June’s guidelines. The measurement data will be made accessible to the Client through June’s online platform or upon simple request by the Client.

3.3. The object of the Agreement is not supplying energy. Supplies are made by the respective supplier with whom the energy agreement was entered into. The Client remains bound to the energy agreement. Under the provisions of the authorization, some aspects of the energy agreement will be carried out by June. The Client pays the energy bills to the energy supplier with whom the energy agreement was entered into.

4. Pricing

4.1. Rental Deposit Smart meter reader(s)
4.1.1. The Client pays a Rental Deposit for the lease-lend of one or more Smart meter reader(s) for a period of thirty (30) months. The lease-lend period start on the date of Receipt of the Smart meter reader(s). In the event that the Client does not return the Smart meter reader(s) within this 30 month period, the Client is supposed to have bought the Smart meter reader(s). In that case the date of sale is supposed to be the date of the Receipt of the Smart meter reader(s).
The Rental Deposit for the Smart meter reader(s) is:

• 89 € for one (1) Smart meter reader (gateway included)
• 129 € for two (2) Smart meter reader (gateway included)
• 169 € for three (3) Smart meter reader (gateway included)

4.2. June’s services
4.2.1. The Client pays a fixed subscription cost per month for June’s services. This fee will be settled monthly, the first time at the Receipt of the Smart meter reader(s) and afterwards in every first week of the months following the month when the Agreement was signed.
4.2.2. The fixed fee amounts to:

• 4,99€ per month
• in the month of May 2017 a promotional price of 2,99€ per month is valid for the first 12 months of the Agreement

4.2.3. To enable the June’s services the Client requires Smart meter reader(s) and a gateway. June provides these devices, under the conditions discussed in article 4.1.

5. Guaranteed savings

5.1. June guarantees that the Client saves more in the first 12 months, after the first supplier switch, than what the Client pays June in that same year for the service of June, as determined in article 4.2.2. If not, June pays back the difference to the Client.

5.2. The starting point of the determination of guaranteed savings is defined as the moment the first supplier switch for the Client has been executed through the June service.

5.3. The savings guarantee is defined as follows:

(a) June calculates what the Client would have paid based on the energy tariff of the Client at the start of the June service and the measured consumption in that period (= Original energy cost)

(b) June calculates the energy cost paid during the June service in the same period, based on the measured consumption in that period (= New energy cost)

(c) If the (New energy cost + June fixed yearly fee) is lower than the Original energy cost the savings guarantee is fulfilled. In the other case the difference will be paid back, limited to a maximum of the paid year fee by the Client.

5.4. Guaranteed saving does not apply if:

(a) The Client does not accept June’s offer to switch suppliers and/or products within June’s deadline;

(b) The Client benefits from social tariff;

(c) The Client does not take the necessary actions to enable the continuous transmission of data, which would cause June to have insufficient data at its disposal to ensure a correct comparison (e.g. making sure you charge the battery in time, hanging the smart meter reader properly, etc.);

(d) The Client excludes more than one (1) supplier in her preferences in the online platform;

(e) The Client has not agreed with an automatic payment method (such as direct debit) in time (= before the first supplier switch)

6. Invoicing and payment

6.1. June provides a monthly invoice through the June online platform. The invoice consists of the amount due for the selected June service(s). Payment is through direct debit or another automatic payment method. The service fee is invoiced every month according to the prices as mentioned in article 4.2.2. The first time the monthly fee is invoiced at the date of Receipt of the Smart meter reader(s).
The payment of the Rental Deposit, under the conditions discussed in article 4.1.1., is invoiced at the moment of signing the Agreement with June. The payment receipt of the Rental Deposit is provided to the Client through the online June platform.

6.2. Every invoice has a payment period of 10 days after receipt of the invoice. Payment is to be made by an automatic payment method.

6.3. In the event of non-payment of an invoice June will send a reminder on the due date. If the Client does not pay in time, June will send a notice of default. The Agreement will be terminated by law and without judicial intervention if the Client fails to pay within a period of 15 days after the notice of default was sent. In this event article 9.1.2 applies.

6.4. Reminders and default notices will be sent by e-mail. June can charge a fee for sending reminders and default notices. In the event of e-mail June will charge a cost of 3 EUR and 15 EUR in the event of a registered letter.

6.5. In the event of non-payment of an invoice June will charge by law and without judicial intervention a compensation fee of 10% of the open balance and legal interest rates, on the due date of the invoice.

6.6. Any sums that June owes to the Client will be settled with any sums the Client owes June.

6.7. If June owes a sum to the Client and June fails to repay owed sums within the agreed payment terms, the Client is entitled to equivalent interests, that is if June has been informed of the Client’s bank account number.

7. Smart meter reader

7.1. The Client will need a smart meter reader and a gateway for June’s services. June will deliver the smart meter reader and a gateway in accordance with the delivery terms, as indicated on the website (http://june.energy/), after the payment of the Rental Deposit of the Agreement that was entered into and after the withdrawal period has expired.

7.2. June will provide a smart meter reader and a gateway which enables the Agreement to be carried out, during a leasing period of thirty (30) months. The leasing is free of charge. However the Client pays a Rental Deposit, under the conditions discussed in article 4.1. During the leasing period the Client is free to return the Smart meter reader(s) to June.

7.3. June remains owner of the smart meter reader and the gateway, during the whole leasing period of 30 months. Upon termination of the Agreement, for any reason whatsoever, the Client will return the smart meter reader and the gateway to June within 14 days and at their own expense. In the event that the Client fails to comply, the Client’s Rental Gaurantee will not be reiumbursed. The Rental Deposit will only be returned if the Smart meter reader(s) and gateway are still in good condition.

7.4. In the event that the Client fails to return the Smart meter reader(s) during the lease-lend of thirty (30) months, he is supposed to have bought the Smart meter reader(s). In this case the Rental Deposit is not returned to the Client. In this event the delivery of the sale is supposed to have found place on the date of Dispatch of the Smart meter reader(s).

7.5. June cannot guarantee the smart meter reader’s proper functioning if the room wherein the communication module (= gateway) is installed and the room wherein the reading module is installed, are separated by more than 4 floors.

7.6. The Client acknowledges that the smart meter reader and gateway is delivered in good condition. The Client confirms and uses the smart meter reader in accordance with the guidelines they receive from June.

7.7. The Client will be prudent in taking care of the smart meter reader and the gateway. The Client is prohibited from making changes to the smart meter reader and/or gateway that could interfere with the smart meter reader’s functionality and/or the gateway and/or the electricity and/or natural gas meter.

7.8. The smart meter reader is to remain the exclusive possession of the Client and under his control. The Client will use the reader for private use only. The Client will keep the reader free from confiscation or any other charges.

7.9. The Client will maintain the smart meter reader and the gateway in good condition and will immediately inform June of any loss or damage to the devices and/or any serious and continuing errors. In the event that the Client loses or damages the Smart meter reader(s) the Rental Deposit will not be reimbursed. The Client indemnifies June against all liability as a result of inappropriate, unauthorized or fraudulent use of the reader.

7.10. June does not guarantee suitability for a use that is reasonably unforeseeable.

7.11. With regards to the smart meter reader and gateway’s software, the Client shall be given a user license for the duration of the Agreement.

8. Access, use and protection of data

8.1. The data the smart meter reader(s) transmit as well as the data which the Client contributes are processed by June for, among others, the execution of the Agreement, the realization of cost savings, customer management and invoicing, statistical governance, consultancy and market research. The Client gives explicit consent for this. June guarantees all data collected by June will be processed anonymously.

8.2. June can use this data for promotional, prospecting and/or commercial purposes, as well as to inform the Client about June’s products and services and to disclose it to companies that are contractually related to June, with explicit consent of the Client.

8.3. In accordance with the current statutory privacy legislation, the Client has the right to access and correct personal data concerning him. The Client can, under certain circumstances, object to the processing of his personal data, specifically in the direct marketing context. These rights may be exercised at any given moment by written request to Smart Utility NV, Kronenburgstraat 14-16, 2000 Antwerp, Belgium or to hello@june.energy, including a copy of the Client’s identity card.

9. Termination of the Agreement

9.1. Termination by the Client

9.1.1. The Agreement can be cancelled by the Client at any given moment, with a term of notice of 1 month. Termination of the Agreement counts as the immediate withdrawal of authorization.

9.1.2. The Client is not entitled to reimbursement of the subscription fee for the remaining months, if the monthly fee is paid on a yearly basis.

9.1.3. In any case, the withdrawal of authorization counts as termination of the Agreement by the Client.

9.1.4. In the event of termination of the Agreement in the first year, the final savings guarantee shall be determined as follows: the total amount of the subscription fee, which the Client paid to June in the year of termination, will be calculated proportionally to the number of months the Agreement lasted that year, at the rates mentioned in article 4.2.2.

9.1.5. June shall reimburse the rental deposit of the Smart meter reader to the Client, under the conditions discussed in article 7.3. and article 7.4.

9.2. Termination by June

9.2.1. The Agreement may be terminated by June by giving 1 month’s written notice. If June cancels the Agreement during the subscription year, June will reimburse the subscription fee for the remaining months.

9.2.2. June can terminate the Agreement with immediate effect and without judicial intervention in the following instances:

a) in the event of serious or repeated infringements of the Client’s obligations, after June has defaulted the Client. Examples include: when June does not receive any measurement data because the smart meter reader was not or insufficiently installed, when the Client does not charge an empty battery, when the Client does not provide a sufficient network connection, but also piracy, attempted piracy, copying or making changes to the software, etc.

b) if it is found that it is not technically feasible to install the device or to have it function properly.

9.2.3. In the event of termination of the Agreement by June, the authorization is simultaneously terminated.

9.2.4. June shall reimburse the rental deposit of the Smart meter reader to the Client, under the conditions discussed in article 7.3. and article 7.4.

9.3. Other consequences of cancellation

9.3.1. The end of the Agreement does not imply the end of the current energy agreement. June informs the Client about all aspects of the current energy agreement. June guarantees that all contact and invoicing data will be in the name of the Client at the end of the Agreement.

9.3.2. All amounts owed are immediately due.

10. Liability and force majeure

10.1. The Client and June are only held liable in the event that either fails to carry out a commitment under this Agreement, with the exception of force majeure or in case of fault, gross negligence or wilful misconduct attributable to them.

10.2. The Client and June can only be held liable for direct material damages or bodily injuries that stem from fault, gross negligence or wilful misconduct.

10.3. June is not liable if the damages are directly or indirectly caused by inappropriate, negligent or unauthorized use of the smart meter reader. June shall also not be held liable in the event of technical issues, computer problems or loss of data.

10.4. June is not liable for interruptions and/or the quality of the supplied energy. In the event of damage from interruptions, of limitations of supply or irregularities in the supply, the distribution system operators should be contacted.

10.5. June and the Client are not liable in the event of force majeure: i.e. every unforeseen and unavoidable event that causes an insurmountable obstruction to the execution of contractual commitments. Force majeure instances include, but are not limited to, natural disasters, acts of terrorism, sabotage, blockades, a server going down, bugs or virusses in the software and malfunctions in communication connections. Force majeure suspends the contractual commitments, with the exception of payment of sums of money. The Client and June shall notify one another immediately about any force majeure situation.

11. Complaints

Should a Client have any complaints about June’s service, he can contact June at hello@june.energy. If the Client is not satisfied with the answer he can appeal to Consumer Mediation Service for an extra-judicial settlement of the dispute. The relevant contact data can be retrieved at http://www.consumerombudsman.be/en.

12. Transfer

June has the right to transfer all or part of their contractual rights and obligations to a third party. June garantuees that no less guarantees will be given to the Client. June will inform the Client in the event of such a transfer.

13. Applicable law

This Agreement is governed by Belgian law.

ANNEX

(Only fill in and return this form if you wish to retract your Agreement within the statutory withdrawal period of 14 days after signing the contract.)

To Smart Utility NV,
With registered office at
Kronenburgstraat 14-16, 2000 Antwerp,
with trade name “June”
or to hello@june.energy


I/We (*) hereby declare that I/we (*) wish to withdraw from our Agreement regarding the following services
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— Ordered on (DD-MM-JJJJ) ………………………………………
— E-mail Client (as used to subscribe on the platform): ………………………………………………………
— Name of the Client(s) (as stated in the contract)
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— Address of the Client(s) (as stated in the contract) ………………………………………………………………………
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— Date (DD-MM-JJJJ) ………………………………………
Signature of the Client(s)
(only applicable if submitted on paper)
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(*) Strike out whichever option does not apply.